The Well

Over the years our partners have consistently raised concerns that all the great work being done in our region is not being shared, consequently time and resources are lost in duplicating effort and not learning from what has gone before. It hampers the ability of organisations to respond in innovative and collaborative ways to complex health and wellbeing problems affecting local communities.

Complex or “wicked” problems… “cannot be solved through traditional models of service-based program delivery. To achieve this many elements are needed including collaboration and promotion of a knowledge sharing culture to scale and sustain innovation practices (1&2)

The sharing of best practice information assists organisations to connect and hear about one another’s innovation approaches and lessons learnt. Having a knowledge hub that assists in sharing data, best practice evidence, tools, research and projects has been identified as one of the important ways to facilitate collaboration and innovation.(3)

Key outcomes

The Well is a joint initiative of Inner and Outer East PCPs. It was launched in May 2018 as an online open-source information and knowledge hub.

It was developed in consultation with our partners to define a common problem, provide easy and reliable access to quality information about complex health issues, and share local knowledge and practice wisdom. User testing has resulted in high level functionality and user experience.

The users of The Well are health and social professionals working on improving complex health and wellbeing issues for people in the Eastern metropolitan area of Melbourne (ie Yarra Ranges, Knox, Maroondah, Boroondara, Monash, Whitehorse and Manningham).

These practitioners can go to The Well to Learn, Plan, Share and Connect around a range of health and wellbeing topics: family violence, alcohol harm, healthy eating and active living, mental health, healthy ageing, oral health, and climate change and health. It also provides information, resources and practice insights on topics such as collective impact, co-design, and evaluation.

Success factor

The Learn, Plan, Share and Connect scaffolding upon which The Well is built provides practitioners with the infrastructure to bring people together to achieve better health outcomes for the local community.

How did the PCPs contribute to this success

The PCPs have taken a leadership role in facilitating a shared definition of the health and wellbeing topics and in designing, building and testing The Well as a creative solution for this issue.

Throughout this process the PCPs have sourced and provided significant resources to progress the work and engaged numerous experts and key stakeholders to develop and test The Well.

The PCPs play a key role in engaging with and growing the user base of The Well, content management and quality, and monitoring and reviewing the effectiveness of The Well based on a defined Outcomes Framework.


We acknowledge the Wurundjeri people and other peoples of the Kulin nation as the traditional owners of the land on which our work in the community takes place. We pay our respects to their Elders past and present.

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