The Well

Over the years our partners have consistently raised concerns that all the great work being done in our region is not being shared, consequently time and resources are lost in duplicating effort and not learning from what has gone before. It hampers the ability of organisations to respond in innovative and collaborative ways to complex health and wellbeing problems affecting local communities.

Complex or “wicked” problems cannot be solved through traditional models of service-based program delivery. Complex problems are best solved by bringing together a number of elements, including collaboration and a culture of knowledge sharing. The sharing of best practice examples helps organisations to find out about each others innovative approaches and lessons learnt. Having a knowledge hub that assists in sharing data, best practice evidence, tools, research and projects is one of the important ways to facilitate collaboration and innovation.

What did we do?

The Well is a joint initiative of Inner and Outer East PCPs launched in May 2018 as an online open-source information and knowledge hub.

It was developed in consultation with our partners to define a common problem, provide easy and reliable access to quality information about complex health issues, and share local knowledge and practice wisdom. User testing has resulted in high level functionality and user experience.

The Well has a range of topic “portals” including: family violence, alcohol harm, healthy eating and active living, mental health, healthy ageing, oral health, and climate change and health. Local practitioners can Learn, Plan, Share and Connect on these topics and have opportunity to upload their own work to share with others

The Well also provides “in practice” resources and tools on health literacy, collective impact, co-design, evaluation and others practice areas.

Key outcomes

The users of The Well are health and social professionals working on improving complex health and wellbeing issues for people in the Eastern metropolitan area of Melbourne (Yarra Ranges, Knox, Maroondah, Boroondara, Monash, Whitehorse and Manningham).

The Learn, Plan, Share and Connect scaffolding of The Well provides practitioners with the infrastructure to bring people together to achieve better health outcomes for the local community.

How did the PCPs contribute to this success?

The PCPs took a leadership role in facilitating a shared definition of the health and wellbeing topics on The Well and in designing, building and testing The Well as a creative solution for this issue.

Throughout this process the PCPs have sourced and provided significant resources to progress the work and engaged numerous experts and key stakeholders to develop and test The Well.

The PCPs play a key role in engaging with and growing the user base of The Well, content management and quality, and monitoring and reviewing the effectiveness of The Well based on a defined Outcomes Framework.


We acknowledge the Wurundjeri people and other peoples of the Kulin nation as the traditional owners of the land on which our work in the community takes place. We pay our respects to their Elders past and present.

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