Health Literacy


The Inner East Primary Care Partnership works in collaboration with the Outer East PCP to support professional development and shared learning to improve health literacy in the EMR. Together, we aim to:

  • Improve the organisational capacity of our partners to incorporate health literacy principles in all the work that they do; and
  • Build staff capacity in our partner organisations so that they understand and apply techniques to improve community access to health information and care.

We do this by partnering with the Centre for Culture, Ethnicity and Health, and by sharing information, resources and evidence for best practice through the IEPCP E-Bulletin and online through The Well.

Why is health literacy a priority?

Low health literacy is associated with:

  • higher rates of hospitalisation and emergency care
  • higher rates of adverse outcomes generally
  • lower uptake of preventative action for better health
  • higher costs to the health system
  • higher risk of premature death. (ACSQHC, 2014)

Health literacy has two components:

  • Individual health literacy (a person’s skills and abilities and how well they can find, understand and act on health information, make health decisions and find and use health services)
  • The health literacy environment (the systems, processes, people, information and practices that make up the health and health care industries and sector).

Become involved

Health Literacy Training

The Victorian PCPs have developed the Vic PCP Online Health Literacy Course. This free course has been designed to increase the knowledge of health service staff about health literacy, and provide information about improvement strategies that can be completed to improve organisational health literacy responsiveness. The course is suitable for all staff, regardless of their existing knowledge of health literacy. It includes five modules, relevant to different staff roles and responsibilities. You can register for and complete the VicPCP online course here





The Well Health Literacy Portal

Health Literacy has its own portal on The Well. Understand the theory and context behind health literacy, learn about the intervention evidence base, add your own project to The Well, and access regional data to support your planning.


ACSQHC. (2014). Health Literacy National Statement. Retrieved from Australian Commission on Safety and Quality in Health Care:




Title Date Type Author Files
Health Literacy Tipsheets

The Inner East Primary Care Partnership (IEPCP) have worked together with the Centre for Culture, Ethnicity & Health (CEH) to develop two health literacy tip-sheets to provide you with ideas and resources to help you reach more people with your messaging during COVID-19.

General tips for both spoken and written communication

Tips for specifically engaging migrant and refugee communities

11/09/2020 Document
Victorian Government COVID-19 | DHHS – Get Tested | Stakeholder Pack

Our case numbers are at the highest they have ever been. Hospital admissions are growing, and sadly, in recent days we have had fatalities.

It’s clear we are on the cusp of our second wave – and we cannot let this virus cut through our communities any more than it already is. It is against this backdrop that across Melbourne and Mitchell Shire, Stage 3 “Stay at Home” restrictions have been reinstated.

Now, more than ever we need all Victorians – no matter where they are – to be vigilant; adhere to physical distance guidelines, maintain hygiene practices and crucially they must get tested if they have any symptoms, and stay at home.

No matter where we live, we all have a crucial role to play in getting on top of this. And we need everyone to help.
Staying Apart Keeps Us Together, and our response to this ‘public health bushfire’ is about being a community.

We must all play a part in accepting the restrictions, adhering to them, and helping to reduce the spread of the virus.

We must all play a part in talking to our family, friends, neighbours, and communities to ensure that they all understand what is at stake and what they have to do – no matter how hard.

The behaviour is clear: Any symptoms – get tested.

As always, the campaign directs people to the single source of clarity, the Victorian Government’s coronavirus website for current information and updates:

05/08/2020 Document Inner East Primary Care Partnership
COVID 19 Easy English Pamphlet
19/03/2020 Flyer Enliven PCP
IEPCP 2017 Case Study Health Literacy
18/11/2019 Document Inner East Primary Care Partnership
New multilingual consumer health information on women’s reproductive health
31/10/2019 Document Australian Government
Centre for Culture, Ethnicity and Health online training

CEH offers eLearning in both cultural competence and health literacy. Their eLearning combines the latest research with fun, interactive activities that let learners practice their skills in real world scenarios.

10/12/2018 Document Centre for Culture, Ethnicity and Health
Health Literacy Development Course 2016 Video: The Outcomes

The EMR PCPs documented the outcomes of the HLDC in 2016 as part of their evaluation

23/08/2017 Video Inner East Primary Care Partnership
EMR Health Literacy Development Course 2016 Evaluation
27/06/2017 Report EMR Primary Care Partnerships
Health Literacy Development Course 2016: 2nd project reports

Reports from the large projects of the participants of the 2016 Health Literacy Development Course

17/01/2017 Report Inner East Primary Care Partnership
Health Literacy Development Course 2016: 1st project report

Reports from the small projects of the 2016 Health Literacy Development Course participants

17/01/2017 Report Inner East Primary Care Partnership
Health Literacy Development Course 2016 Video

The EMR PCP’s documented the journey of our health literacy development course participants over 2016.

08/11/2016 Video Inner East Primary Care Partnership
Health Literacy Survey 2015 Report
14/10/2016 Document Inner East Primary Care Partnership
We acknowledge the Wurundjeri people and other peoples of the Kulin nation as the traditional owners of the land on which our work in the community takes place. We pay our respects to their Elders past and present.

Sign up to IEPCP E-News