Health Literacy


The Inner East Primary Care Partnership works in collaboration with the Outer East PCP to support professional development and shared learning to improve health literacy in the EMR. Together, we aim to:

  • Improve the organisational capacity of our partners to incorporate health literacy principles in all the work that they do; and
  • Build staff capacity in our partner organisations so that they understand and apply techniques to improve community access to health information and care.

We do this by partnering with the Centre for Culture, Ethnicity and Health, and by sharing information, resources and evidence for best practice through the IEPCP E-Bulletin and online through The Well.

Why is health literacy a priority?

Low health literacy is associated with:

  • higher rates of hospitalisation and emergency care
  • higher rates of adverse outcomes generally
  • lower uptake of preventative action for better health
  • higher costs to the health system
  • higher risk of premature death. (ACSQHC, 2014)

Health literacy has two components:

  • Individual health literacy (a person’s skills and abilities and how well they can find, understand and act on health information, make health decisions and find and use health services)
  • The health literacy environment (the systems, processes, people, information and practices that make up the health and health care industries and sector).

Become involved

Health Literacy Training

The Victorian PCPs have developed the Vic PCP Online Health Literacy Course. This free course has been designed to increase the knowledge of health service staff about health literacy, and provide information about improvement strategies that can be completed to improve organisational health literacy responsiveness. The course is suitable for all staff, regardless of their existing knowledge of health literacy. It includes five modules, relevant to different staff roles and responsibilities. You can register for and complete the VicPCP online course here





The Well Health Literacy Portal

Health Literacy has its own portal on The Well. Understand the theory and context behind health literacy, learn about the intervention evidence base, add your own project to The Well, and access regional data to support your planning.


ACSQHC. (2014). Health Literacy National Statement. Retrieved from Australian Commission on Safety and Quality in Health Care:




Title Date Type Author Files
New multilingual consumer health information on women’s reproductive health
31/10/2019 Document Australian Government
Centre for Culture, Ethnicity and Health online training

CEH offers eLearning in both cultural competence and health literacy. Their eLearning combines the latest research with fun, interactive activities that let learners practice their skills in real world scenarios.

10/12/2018 Document Centre for Culture, Ethnicity and Health
Health Literacy Development Course 2016 Video: The Outcomes

The EMR PCPs documented the outcomes of the HLDC in 2016 as part of their evaluation

23/08/2017 Video Inner East Primary Care Partnership
EMR Health Literacy Development Course 2016 Evaluation
27/06/2017 Report EMR Primary Care Partnerships
Health Literacy Development Course 2016: 2nd project reports

Reports from the large projects of the participants of the 2016 Health Literacy Development Course

17/01/2017 Report Inner East Primary Care Partnership
Health Literacy Development Course 2016: 1st project report

Reports from the small projects of the 2016 Health Literacy Development Course participants

17/01/2017 Report Inner East Primary Care Partnership
Health Literacy Development Course 2016 Video

The EMR PCP’s documented the journey of our health literacy development course participants over 2016.

08/11/2016 Video Inner East Primary Care Partnership
Health Literacy Survey 2015 Report
14/10/2016 Document Inner East Primary Care Partnership
We acknowledge the Wurundjeri people and other peoples of the Kulin nation as the traditional owners of the land on which our work in the community takes place. We pay our respects to their Elders past and present.

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