Managing the difficult conversations around expectations

Join us for a panel discussion on how to successfully engage with NDIS participants when planning and delivering services

“Managing the difficult conversations around Expectations”


Rachel Mathison – Director Complaints, NDIS Quality & Safeguarding Victoria

Jan Mattrow – Executive Officer, Melbourne East Disability Advocacy (MEDA)

Helen Killmier – CEO/Principal Psychologist, Guidestar

Steve Lowe – Regional Coordinator, Boosting The Local Care Workforce Program

Kristy DiNunzio – Acting Area Manager, Outer East Melbourne, Latrobe Community Health Service (NDIS Community Partner for Local Area Coordination)

Join us for our first-ever online webinar hosted via Zoom! Topics to be covered include:

  • Conversations with Families
  • Conversations between services
  • Setting achievable outcomes and goals

The zoom meeting will be hosted in the style of a presentation with an opportunity to ask questions towards the end of each presentation. Within the Zoom platform, there is a functionality to post your questions via typing them into a comments box. Your question will then be read out and answered. Any presentation slides used will be read out loud to all participants. by the presenter and shared after the meeting via an email. If there are any access requirements you would like the host to be aware of, please email

We acknowledge the Wurundjeri people and other peoples of the Kulin nation as the traditional owners of the land on which our work in the community takes place. We pay our respects to their Elders past and present.

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