Enhancing health literacy Eliminating inequity – Health Literacy Masterclass

Connecting with Tomorrow. Enhancing Health Literacy, Eliminating Inequity: Using health literacy for health service improvement and community development

A three-day intensive masterclass for managers, executives, health professionals, health planners, policy makers, researchers, and those active in health promotion and community services.

Using the latest health literacy research and practices, this masterclass will demonstrate how to develop fit-for-purpose interventions to reduce inequities in health service access and engagement.

The masterclass will introduce the Ophelia process (OPtimising HEalth LIterAcy and Access), a structured process for identifying and responding to health literacy needs by co-designing locally relevant interventions. Measurement of health literacy will also be presented, including the widely used Health Literacy Questionnaire (HLQ) and its use in needs assessment, evaluation, and quality improvement.

Key outcomes include:
• Understanding the scope and determinants of health literacy
• The role of health literacy in health inequity
• Using the Health Literacy Questionnaire (HLQ) to identify diverse health literacy challenges
• The Ophelia process for codesigning, implementing, and evaluating health literacy interventions
• Participatory and place-based approaches to health literacy (organisational and community)
• International perspectives in health literacy policy and practice


Richard Osborne BSc, PhD: Distinguished Professor of Health Sciences, Director of the Global Health & Equity Centre at Swinburne University; National Health and Medical Research Council (NHMRC) Principal Research Fellow; Honorary Professor of Health Literacy, University of Copenhagen, Denmark.

Roy Batterham M.Ed (Evaluation): Associate Professor at the Global Health & Equity Centre at Swinburne University; Foreign Expert, Faculty of Health, Thammasat University, Thailand.

Shandell Elmer RN, BA (Hons), PhD: Senior Research Fellow, Global Health & Equity Centre at Swinburne University.

We acknowledge the Wurundjeri people and other peoples of the Kulin nation as the traditional owners of the land on which our work in the community takes place. We pay our respects to their Elders past and present.

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