Working with Communities

Our Strategic Plan 2014-17 has the following objective:

To facilitate a better consumer-driven and consumer-centred system

We take the view that people are the experts in their own care and that they should be firmly at the centre of designing and reviewing care.

We support improvements to care where:

  • services engage consumers, carers and communities and are influenced by their needs and cultures
  • services offer good quality experiences to consumers that satisfy their needs
  • services are more attractive/responsive to consumers/community, especially vulnerable populations
  • consumers, carers and community are more health-literate in regard to their own and the population’s care, taking preventive actions, and understanding the health care system

We also support broader approaches to population health that take a strengths based approach to working with communities to strengthen connectedness and resilience.

Our commitment to the participation of clients and residents in improving their own care, health and wellbeing is reflected in a broad range of our work and includes:

  • Our regional approach to strengthening Health Literacy by supporting professional development and shared learning
  • Consultations with clients and carers for the Community Health Pathways Project to understand the needs of those with and caring for people with a chronic illness
  • We continue to support the very successful Opening Doors community leadership program which has a wide-reaching impact on increasing social connectedness for many groups within the community in the inner east.
  • Collation of grey literature reflecting consultations with older people across the East for the development of the Health and Wellbeing Profile of Older People.
  • Co-design of the Chasing the Luck? project with the Chinese community – this project focused reducing the harm from gambling in the Chinese community
  • Supporting increased understanding of client empowerment approaches through our professional development program and network meetings.


We acknowledge the Wurundjeri people and other peoples of the Kulin nation as the traditional owners of the land on which our work in the community takes place. We pay our respects to their Elders past and present.

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