Service Coordination

Overview

Service coordination improvements focus on ensuring consumers can access the health services they need when they need them and that services are responsive to their needs. Service providers work together to support consumers within their own service, and across the service system.

The Inner East Primary Care Partnership helps agencies work together so that consumers experience a service system that works for them. Service coordination principles are used to ensure that:

  • People have their health and social needs identified early
  • People are placed at the centre of service delivery
  • People access the health services they need, no matter what service they go to first
  • Providers exchange the right information so consumers receive good care from the right providers at the right time

Why is Service Coordination a priority?

There are many different types of services available across Victoria’s health and human services system. No common system automatically links services to allow people with multiple needs to access coordinated care.

The Inner East Primary Care Partnership enables partnerships and sharing of information and resources between agencies to support service coordination in the inner east. We do this by hosting the Practitioners Network, contributing to HealthPathways, running professional development seminars for practitioners and linking key resources. (links)

Become involved

Participate in the Service Coordination Practitioners’ Network 

Find out more about current reforms

Resources:

Title Info Files
SCTT Online Learning Module
By: Department of Health and Human Services

Date: 14/10/2016

Type: Website

Service Coordination Online Learning Module
By: Department of Health and Human Services

Date: 14/10/2016

Type: Website

Service Coordination Tool Templates (SCTT)
By: Department of Health and Human Services

Individual tools and templates available for download, including the consumer information privacy brochure and the consent form in over 50 languages.

Date: 14/10/2016

Type: Website

Service Coordination in Victoria
By: Department of Health and Human Services

Links to all service coordination resources including the practice manual, good practice guide, SCTT templates and continuous improvement framework

Date: 14/10/2016

Type: Website

Victorian Service Coordination Practice Manual 2012
By: Department of Health and Human Services

Downloads a copy of the Victorian Service Coordination Practice Manual 2012

Date: 14/10/2016

Type: Manual

We acknowledge the Wurundjeri people and other peoples of the Kulin nation as the traditional owners of the land on which our work in the community takes place. We pay our respects to their Elders past and present.