Service Coordination

Overview

Service coordination improvements focus on ensuring consumers can access the health services they need when they need them and that services are responsive to their needs. Service providers work together to support consumers within their own service, and across the service system.

Service coordination principles are used to ensure that:

  • People have their health and social needs identified early
  • People are placed at the centre of service delivery
  • People access the health services they need, no matter what service they go to first
  • Providers exchange the right information so consumers receive good care from the right providers at the right time

 

Resources:

Title Date Type Author Files
SCTT Online Learning Module
14/10/2016 Website Department of Health and Human Services
Service Coordination Online Learning Module
14/10/2016 Website Department of Health and Human Services
Service Coordination Tool Templates (SCTT)

Individual tools and templates available for download, including the consumer information privacy brochure and the consent form in over 50 languages.

14/10/2016 Website Department of Health and Human Services
Service Coordination in Victoria

Links to all service coordination resources including the practice manual, good practice guide, SCTT templates and continuous improvement framework

14/10/2016 Website Department of Health and Human Services
Victorian Service Coordination Practice Manual 2012

Downloads a copy of the Victorian Service Coordination Practice Manual 2012

14/10/2016 Manual Department of Health and Human Services
We acknowledge the Wurundjeri people and other peoples of the Kulin nation as the traditional owners of the land on which our work in the community takes place. We pay our respects to their Elders past and present.

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